As an Insurance Customer Service Representative, you will be the first point of contact for our clients, providing essential support and ensuring their inquiries are handled promptly and effectively. Your role is crucial in maintaining client trust and satisfaction through exceptional service.

Key Responsibilities:

• Respond to client inquiries via phone, email, and in-person in a timely and professional manner.
• Assist clients with policy information, coverage questions, and claims processes.
• Process policy changes, renewals, and cancellations accurately.
• Maintain and update client records in the company’s database.
• Escalate complex issues to appropriate departments or personnel as needed.
• Provide support to the sales team by preparing quotes and proposals.
• Educate clients on policy options, coverage details, and any changes in regulations.
• Follow up with clients to ensure their needs are met and any issues are resolved.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Previous experience in a customer service role, preferably within the insurance industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in using customer service software, databases, and Microsoft Office Suite.
• Ability to handle multiple tasks and work under pressure.
• Attention to detail and a high level of accuracy.

What We Offer:

• Competitive salary with potential for bonuses.
• Comprehensive benefits package including health, dental, and vision insurance.
• Training and professional development opportunities.
• A friendly and collaborative work environment.

How to Apply:

Please submit your resume, 1-2 minutes audio/voice introduction through vocaroo.com, and cover letter to info@ironcladinsure.com.